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10 Warning Signs of Computer or Server Trouble

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By Professional Technology Total Solution Sdn Bhd.

Computer and server problems come in all shapes and sizes. The cause may be software or hardware-related, and often a combination of both. Either way, when a computer or server at your company is on the blink, your business suffers from lost sales, unproductive employees, and missed opportunities. At Protech Total Solutions Sdn Bhd, we specialize in computer and server repair. We are well aware of the problems you may encounter and how to fix them.

Here's a quick look at some of the most common issues you're likely to face with your computers and servers that aren't functioning as they should. We'll also share the most important steps you can take to improve the overall health of your technology infrastructure.

Know the Signs and Symptoms of an Ailing Computer or Server

"Computers and servers rarely stop working overnight," says Peter, Director of IT at Protech Total Solutions Sdn Bhd, "most likely, there are warning signs along the way that things aren't quite right." If you find yourself asking the following questions, chances are your computer or server needs some more investigative work that may be deeper than just a break fix visit by your local "computer guy".

  1. Your computer/server is slow, freezes or crashes (these are the most obvious ones)
  2. You aren't able do something you were able to do before
  3. You are noticing an unusual amount of pop-up windows
  4. You have created work-a-rounds for something that's not working right
  5. You don't know the status of your current backup situation
  6. You don't have current Microsoft security-related updates
  7. You don't have current virus definitions
  8. You aren't sure if you have a firewall in place
  9. Printing is inconsistent
  10. Sending or receiving emails is inconsistent

It's fixed. Now what?

At this point you may have contacted a professional Microsoft Certified Company with Microsoft Certified Engineers (like Protech Total Solutions Sdn Bhd.) to get some help with these issues. Or maybe you decided you could fix it yourself and spent hours foraging for solutions on the Internet. Either way, the good news is that those nagging problems seem to be fixed for the moment.

The main question now is how you keep them from happening again? There is one important step you can take to maintain the health of your technology infrastructure: Perform preventive maintenance on a regular basis by a company that specializes in server, workstation and network maintenance.

Ten Reasons Every Small Business Needs Regular and Proactive Server and Workstation Maintenance:

  1. Microsoft critical security updates need to be applied at least once a month
  2. Firewall, virus and spyware protection needs regular review and management
  3. Daily use of servers and workstations by office staff can create random network issues
  4. Management of backup status, data selected and data testing is critical to data recovery
  5. Proactive server and workstation standardization minimizes problems
  6. Management of hard drive resources prevents storage issues & server crashes
  7. Analysis of server event logs can identify issues before they create network problems
  8. Regular optimization of server(s) and workstations to increase speed and efficiency
  9. Proactive maintenance provides real peace of mind that someone is regularly caring for your network
  10. Predictable monthly budget and support minimizes financial and technical surprises

Perhaps the biggest mistake most small business make is using an IT professional in a reactive manner. Something breaks, they call in IT help to fix it, and then wait until something else breaks before they call again. "A break-fix approach is not only ineffective, it's also more expensive than regular proactive support in the long-run," explains Jason, at Protech Total Solutions Sdn Bhd. "Often times when we start working with a company we find layers of quick fix "band aids" that need to come off to truly get to a state where the technology is working the way it is supposed to. In these situations companies have been creating work-a-rounds or have just been living with the problems without much hope of getting them resolved. They truly believe this is the way it is, when it doesn't have to be like that."

"Most companies have a common misunderstanding about network maintenance. Even if a company has newer equipment, the maintenance that is performed mostly has to do with the monitoring, maintaining and optimization of data, processing power and software as opposed to the actual equipment itself. Hardware becomes a factor when it is not performing to specifications or has outlived its usefulness. In these situations regular maintenance is very helpful in determining whether this is the issue or not.

So how does a company know when they need a maintenance plan for their network? "Regular server and computer maintenance should begin as soon as a computer is turned on and used by someone. The opportunity for something to go wrong begins then. Over a very short period of time many things can add up to spell disaster for a company, says den Jason." Jane Strait of Three Arch Investors echoes this sentiment, "Most of the work Protech does with our network is behind the scenes, and they keep everything going smoothly so we avoid the major crisis or network downtime that would normally require them to spend a lot of time in our office."

Gopi Seshadari and Associates, almost had to learn this the hard way. "Our server crashed and we were working with another computer services company who said it would take two weeks to fix," he explains, "luckily, we found Protech Total Solutions Sdn Bhd. They had us up and running literally overnight! Anytime we have an emergency, big or small, they are extremely responsive and get the job done right."

Since then Gopi Seshadari and Associates are on a regular monthly maintenance plan with Protech Total Solutions Sdn Bhd to not only leverage against this kind of emergency ever happening again but because they realize the real need for ongoing maintenance to keep their server and workstations running the way they should.

The Key to Long-Term Technology Health for Small Business Networks

As you can see, a regular maintenance plan is the best way to ensure proactive support for your computers, servers and entire network. Protech Total Solutions Sdn Bhd offers proactive, preventive maintenance support with their unique style of maintenance called ProtechMaintenance.

"ProtechMaintenance is the ongoing maintenance and immediate technical support for your computer network, systematically managed by our certified IT Professionals and support staff," explains den Jason. "These Microsoft Certified IT Professionals not only follow a standardized maintenance check list (developed by Protech Total Solutions Sdn Bhd) through regular onsite and remote visits, but also implement and maintain the strategic technology plan for your company based on your business goals and budget, all done with a team approach. The end result of a computer network maintenance plan is an office that is happy and productive with a budget line item that is predictable.

You Don't Have to Wait Until the Next Break Fix Event to Begin Maintenance for Your Network.

Now is the time to start investing in the overall health of your computer network! Don't wait until your computers or servers break before getting help. Find out what level of maintenance is right for your office with a FREE Technology Assessment. Just call our Support Advisor today at (03) 8943 5767 today.

About Professional Technology Total Solution Sdn Bhd.

Professional Technology Total Solution Sdn Bhd. is a professional outsourced computer service company serving small businesses in Kuala Lumpur, California. Our specialties are network planning (network consulting), network projects, and ongoing network/computer maintenance. We pride ourselves on not only delivering the results you expect, but also being knowledgeable, systematic, accountable, trustworthy and easy to work with. To speak with a Support Advisor about the the computer support provided by Protech Total Solutions Sdn Bhd please call us at (03) 8943 5767

These articles may not be republished, reposted or rewritten in any form including print or electronic media without the express written consent of Protech Total Solutions Sdn Bhd. Doing so is a violation of copyright law.

Copyright 2009 Professional Technology Total Solution Sdn Bhd

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