10 Warning Signs of Computer or Server Trouble
By Professional Technology Total Solution
Computer and server problems come in all shapes
and sizes. The cause may be software or hardware-related, and often a
combination of both. Either way, when a computer or server at your
company is on the blink, your business suffers from lost sales,
unproductive employees, and missed opportunities. At Protech Total Solutions Sdn Bhd, we specialize in computer and server repair. We are well
aware of the problems you may encounter and how to fix them.
Here's a quick look at some of the most common
issues you're likely to face with your computers and servers that
aren't functioning as they should. We'll also share the most important
steps you can take to improve the overall health of your technology
Know the Signs and Symptoms of an Ailing Computer or Server
"Computers and servers rarely stop working
overnight," says Peter, Director of IT at Protech Total Solutions
Sdn Bhd, "most likely, there are warning signs along the way
that things aren't quite right." If you find yourself asking
the following questions, chances are your computer or server
needs some more investigative work that may be deeper than
just a break fix visit by your local "computer guy".
- Your computer/server is slow, freezes or crashes (these are the most obvious ones)
- You aren't able do something you were able to do before
- You are noticing an unusual amount of pop-up windows
- You have created work-a-rounds for something that's not working right
- You don't know the status of your current backup situation
- You don't have current Microsoft security-related updates
- You don't have current virus definitions
- You aren't sure if you have a firewall in place
- Printing is inconsistent
- Sending or receiving emails is inconsistent
It's fixed. Now what?
At this point you may have contacted a
professional Microsoft Certified Company with Microsoft Certified
Engineers (like Protech Total Solutions Sdn Bhd.) to get some
help with these issues. Or maybe you decided you could fix
it yourself and spent hours foraging for solutions on the
Internet. Either way, the good news is that those nagging
problems seem to be fixed for the moment.
The main question now is how you keep them from
happening again? There is one important step you can take to maintain
the health of your technology infrastructure: Perform preventive maintenance on a regular basis by a company that specializes in server, workstation and network maintenance.
Ten Reasons Every Small Business Needs Regular and Proactive Server and Workstation Maintenance:
- Microsoft critical security updates need to be applied at least once a month
- Firewall, virus and spyware protection needs regular review and management
- Daily use of servers and workstations by office staff can create random network issues
- Management of backup status, data selected and data testing is critical to data recovery
- Proactive server and workstation standardization minimizes problems
- Management of hard drive resources prevents storage issues & server crashes
- Analysis of server event logs can identify issues before they create network problems
- Regular optimization of server(s) and workstations to increase speed and efficiency
- Proactive maintenance provides real peace of mind that someone is regularly caring for your network
- Predictable monthly budget and support minimizes financial and technical surprises
Perhaps the biggest mistake most small
business make is using an IT professional in a reactive manner.
Something breaks, they call in IT help to fix it, and then
wait until something else breaks before they call again. "A
break-fix approach is not only ineffective, it's also more
expensive than regular proactive support in the long-run,"
explains Jason, at Protech Total Solutions Sdn Bhd. "Often
times when we start working with a company we find layers
of quick fix "band aids" that need to come off to truly get
to a state where the technology is working the way it is supposed
to. In these situations companies have been creating work-a-rounds
or have just been living with the problems without much hope
of getting them resolved. They truly believe this is the way
it is, when it doesn't have to be like that."
"Most companies have a common misunderstanding
about network maintenance. Even if a company has newer equipment, the
maintenance that is performed mostly has to do with the monitoring,
maintaining and optimization of data, processing power and software as
opposed to the actual equipment itself. Hardware becomes a factor when
it is not performing to specifications or has outlived its usefulness.
In these situations regular maintenance is very helpful in determining
whether this is the issue or not.
So how does a company know when they need
a maintenance plan for their network? "Regular server and
computer maintenance should begin as soon as a computer is
turned on and used by someone. The opportunity for something
to go wrong begins then. Over a very short period of time
many things can add up to spell disaster for a company, says
den Jason." Jane Strait of Three Arch Investors echoes this
sentiment, "Most of the work Protech does with our network
is behind the scenes, and they keep everything going smoothly
so we avoid the major crisis or network downtime that would
normally require them to spend a lot of time in our office."
Gopi Seshadari and Associates, almost
had to learn this the hard way. "Our server crashed and we
were working with another computer services company who said
it would take two weeks to fix," he explains, "luckily, we
found Protech Total Solutions Sdn Bhd. They had us up and
running literally overnight! Anytime we have an emergency,
big or small, they are extremely responsive and get the job
Since then Gopi Seshadari and Associates are on a regular
monthly maintenance plan with Protech Total Solutions Sdn
Bhd to not only leverage against this kind of emergency ever
happening again but because they realize the real need for
ongoing maintenance to keep their server and workstations
running the way they should.
The Key to Long-Term Technology Health for Small Business Networks
As you can see, a regular maintenance
plan is the best way to ensure proactive support for your
computers, servers and entire network. Protech Total Solutions
Sdn Bhd offers proactive, preventive maintenance support with
their unique style of maintenance called ProtechMaintenance.
"ProtechMaintenance is the ongoing
maintenance and immediate technical support for your computer
network, systematically managed by our certified IT Professionals
and support staff," explains den Jason. "These Microsoft Certified
IT Professionals not only follow a standardized maintenance
check list (developed by Protech Total Solutions Sdn Bhd)
through regular onsite and remote visits, but also implement
and maintain the strategic technology plan for your company
based on your business goals and budget, all done with a team
approach. The end result of a computer network maintenance
plan is an office that is happy and productive with a budget
line item that is predictable.
You Don't Have to Wait Until the Next Break Fix Event to Begin Maintenance for Your Network.
Now is the time to start investing in
the overall health of your computer network! Don't wait until
your computers or servers break before getting help. Find
out what level of maintenance is right for your office with
a FREE Technology Assessment. Just call our
Support Advisor today at (03) 8943 5767 today.
About Professional Technology Total Solution
Professional Technology Total Solution
Sdn Bhd. is a professional outsourced computer service company
serving small businesses in Kuala Lumpur, California. Our
specialties are network planning (network consulting), network
projects, and ongoing network/computer maintenance. We pride
ourselves on not only delivering the results you expect, but
also being knowledgeable, systematic, accountable, trustworthy
and easy to work with. To speak with a Support Advisor about
the the computer support provided by Protech Total Solutions
Sdn Bhd please call us at (03) 8943 5767
These articles may not be republished,
reposted or rewritten in any form including print or electronic
media without the express written consent of Protech Total
Solutions Sdn Bhd. Doing so is a violation of copyright law.
2009 Professional Technology Total Solution Sdn Bhd